Cancellation Policy

Last updated: November 2026

Cancelling an Order

You may cancel your order at any time before it has been assigned to a rider. Once a rider has been assigned, cancellation is no longer available as the produce has already been picked.

How to Cancel

Go to My Orders in your account, select the order, and tap Cancel Order. You can also contact us via WhatsApp or email for assistance.

Refunds

For cancelled orders paid online, refunds are processed within 3–5 business days to your original payment method. Cash on delivery orders have no charge if cancelled before assignment.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 24 hours of delivery with a photo. We will issue a refund or replacement at no extra cost.

Subscriptions

Subscription orders can be paused or cancelled from your account at least 24 hours before the next billing date. Cancellations made less than 24 hours before billing will take effect on the following cycle.

Contact Us

For help with cancellations, reach us at hello@marketgarden.ug or WhatsApp +256 700 000 000.